Maintenance Service Requests

Maintenace Request Guidelines

Life-threatening emergencies: Call 9-1-1

Routine service requests: Use online form below

It is our policy to provide courteous, effective, and timely service. Routine requests are consistently completed within 24 hours or on the next business day. However, weather conditions, parts availability, and contractor scheduling must be taken into account. We appreciate your cooperation.

The easiest way to resolve a service issue is to fill out the online service request form below. Submit your request online for any routine issue. Online service requests are forwarded to your community’s service team for completion.

Fields marked with an * are required

Please provide any special instructions that may be important for the [vendor], for example neighbor has keys.

Life-threatening emergencies: Call 9-1-1

* Although there is no complete list of emergencies, here are some guidelines for when to call 9-1-1:

  • When you smell smoke or see a fire. Evacuate immediately and call from outside the home.
  • When there is a medical emergency, poisoning, or injury.
  • Any situation that is potentially dangerous and you are not sure whom to call.

Service Maintenance Requests: Call (301) 583-7755 x204

If you are experiencing any of the following issues, please call our 24-hour service number:

  • Gas odors (If you suspect a gas leak, you should evacuate the building immediately and call from outside. Do not smoke or operate electrical switches or appliances. These items may produce a potentially dangerous spark.)
  • No heat or electricity
  • No water or no hot water
  • Toilet problems
  • Flooding
  • Roof leaks
  • Refrigerator problems
  • Water leaks of any kind
  • Broken windows or doors
  • Other service requests